Allstate is Hiring Work from Home in all 50 states!

Schedule and Compensation

PLEASE NOTE: THIS POSITION IS NOT AVAILABLE FOR CALIFORNIA, HAWAII, ALASKA, PUERTO RICO, AND NEW YORK RESIDENTS.

Start Date: April 29th, 2021

• Training Schedule: 9:00AM-5:30PM MST Off Saturday/Sunday
• Transition & Permanent Schedule: 2:30PM – 11PM MST Off Sunday/Friday, 9AM – 5:30PM Saturday
• Education/Training is 9-12 weeks long
• Base Salary: $16 per hour, $33,280 annually (paid bi-weekly)

Job Description

The Customer Contact Center is growing our Virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. Customer Service is committed to delivering an effortless, efficient and personalized customer experience.

It is Allstate’s goal to support our customers how, when and where they want to be served.  The Customer Contact Center provides service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members can commit to a flexible work schedule that includes weekends and holidays.  Schedules are subject to change due to business need. Evening and Saturday hours are required.

We have very targeted service and sales goals to drive excellence in our interaction with our customers to drive consistent customer satisfaction.  Signing up new customers and servicing existing customers will be in scope for this position. The  Customer Insurance Representative is an extension of our Allstate Agencies and Allstate.com. 

In this role you will create an exceptional customer experience through handling inbound customer service calls and internal call transfers for cross sale opportunities, which contributes to improved customer satisfaction and retention. Allstate will support maintaining Insurance license to include continuing education requirements.

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Working Environment

We are committed to leveraging technology to enable home based work in combination with our traditional call centers.  Qualified candidates will need a dedicated work space and must meet internet access standards for consideration.  As a commitment to our customer and employee experience hardware is provided (computer and peripherals).

Standard Technical Requirements

• Home Internet service must be stable.
• 50 Mbps Download and 5 Mbps upload internet service packages
• Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift.  
  • Wifi connection is not allowed
  • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters and/or pods
• Space for Desktop equipment and 2 monitors – Allstate will provide all equipment

Information Security requirements

• Minimum Requirements – (summary, not all inclusive)
• Established or Dedicated Work area at home, ensuring:
  • No one can see your screens, keyboards or Allstate documents
  • Area is located where no one can overhear your conversations
  • Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
  • Workspace is not vulnerable to theft
  • Free from distractions

Key Responsibilities

Competencies that drive success in the role:

Customer Focus

• Support our customers by delivering personalized experience
• Ensure first call resolution and customer satisfaction on all transactions
• Solutions driven by resolving customer’s inquiries

Business Acumen

• Demonstrate a comprehensive understanding of Allstate company products
• Attention to detail in processing changes to customer policies
• Answer customer inquiries regarding their policies and document customer records
• Develop subject matter expertise and remain current on marketing campaigns to respond appropriately to related inquiries

Influencing

•  Accountable for quoting and cross-selling additional product lines
•  Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention
• Confidently apply effective selling and influencing skills

Job Requirements

• Required to pass a Property and Casualty license state exam within 3 weeks of start date
• Current Property and Casualty license is a plus
• 1-2 years customer service experience
• High School diploma or GED required, all education and experience will be considered
• Effective written and oral communication skills
• Thorough knowledge of Microsoft Outlook
• Multi-tasking proficiency
• Live into an environment of Continuous Improvement
• Adaptability to new techniques, talk paths and performance standards
• Work well independently and as part of a team
• Collaboration, problem solving and investigation skills
• Ability to identify trends, present solutions for issues and/or opportunities for improvement.
• Ability to build effective working relationships with co-workers including peers and leaders
• Flexibility with work schedule to meet the needs of customer and the business
• Prior CCC training is not required