Alorica is hiring work from home in some states.
Alorica is a large business outsourcing company. Alorica has over 43,000 employees! Alorica also makes over $2 billion a year! Alorica is hiring work from home customer service reps in many states!
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GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support and troubleshooting steps through phone, email or online chat, to customers who have questions or concerns related to their home appliances or smart devices. Taking inbound calls and helping to walk the customer through a series of steps to find a resolution.
KEY JOB RESPONSIBILITIES
- Talks to customers over the phone, and identifies the technical issue they may be experiencing
- Navigates through online programs to find solutions, and notate the customer file
- Effortlessly multi-tasks by speaking with the customer, troubleshooting, and using a computer to discover and input information
- Professionally engage with customers that may be frustrated at times
- Work from a distraction free environment, wearing a headset for the duration of the day, and answer inbound phone calls
- Ability to work independently in a virtual environment
- Calmly de-escalate calls, and walk customers through step by step troubleshooting instructions
- Ability to work in a fast-paced environment, and ability to learn new concepts in a remote learning environment
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WHAT’S IN IT FOR YOU?
- Paid training
- Medical and dental benefits
- Paid time off
- Incentive pay for attendance and performance
- Growth opportunities
- Retirement planning options (401(k))
- Employee discounts through client programs
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or equivalent
• Prior customer service experience
• Basic technical and troubleshooting skills/experience
• Computer navigation and multitasking
• Strong communication skills
Must live in one of the following states to be considered for a work at home role:
AL, AR, CO, FL, GA, IA, KS, LA, MD, MI, MS, NE, NJ, NC, OK, SC, TN, TX, UT, VA, WV, WI
Knowledge, Skills and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude- Ability to thrive in a fast-paced environment
- Available to work full time hours, and a variety of shifts, including weekends and holidays
- Experience in a technical support role preferred
- Ability to learn in a remote training environment
Home Office Requirements
- Dedicated home workspace, free of noise and distractions
- High Speed Internet- No satellite, dial up or wi-fi
- High Speed Internet- No satellite, dial up or wi-fi
- DSL or Cable Internet, and must be hard wired into a modem/router via ethernet cable
- Laptop or Desktop (Chromebook, MAC devices, and Tablets not supported)
- Windows 10
- USB Headset with Microphone
- Webcam (used during training and internal meetings)
- 4GB RAM
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CLICK HERE TO APPLY NOW
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