Alorica is Hiring Work from Home in all 50 states Now!

Alorica is hiring work from home in the United States!

Alorica is a customer service company! Alorica has over 43,000 employees! Alorica also makes over $2 billion a year! Alorica is hiring work from home customer service reps in many states right now!

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Agents assigned to this shopping project will assist customers with ordering items and finding their favorite products. Agents on this project are required to demonstrate sales skills while maintaining the best possible customer service experience for the customers. The hours of operation are 24 x 7, 7 days a week, but actual hours available vary from week to week.

We have a fluid minimum weekly requirement (up to 24 hours per week) that allows our agents to ensure call quality, product awareness and call fluency. These minimum requirements may be raised or lowered based on business needs These minimum requirements may be raised or lowered based on business needs with as much notice as reasonably feasible given business circumstances.

Training is self-paced

Pay for training and call taking is $11 per hour

It is imperative to also understand that communication with your Team Managers is of the utmost importance. You will be assigned a specific Team Manager who is responsible for you! We will be contacting you often to review project or Alorica updates, your performance (known as Key Performance Indicator (KPIs)), Evaluations, and many possible other reasons

Alorica-at-Home agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):

Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
Successfully complete initial on-the-job training, as well as any new product or on-going training

Personal Computer Requirements

Minimum 1.5GHz Intel/AMD Dual Core Processor
Desktop/laptop computer should not be older than 3 years
Minimum 4 GB of RAM Memory for Microsoft Windows 7 (32-bit and 64-bit) and 8.1 or 10.
Hard Drive with a minimum available free hard drive space of 4GB
One (1) USB port (Minimum)
17”+ Monitor at least with 1024 X 768 pixels.
Sound Card installed
Internet capable browser with Internet Explorer with no toolbars installed such as Google, Yahoo or Ask etc.
Windows Update must be enabled to update automatically
Windows firewall enabled
Microsoft Security Essentials and/or Windows Defender must be the ONLY Antivirus Software enabled or installed
Windows Update, anti-virus updates and a full virus scan needs to be done every 7 days (minimum)

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Required Internet Speed

Recommend High-bandwidth (broadband) internet connection with a minimum 2Mbps (2 megabit per second) throughput bi-directionally.
If you are using a VOIP that is provided through a cable provider such as COX or Mediacom, 2Mbps upload and 10 Mbps download is required.
You can confirm that your set up meets this requirement at www.speedtest.net

Telephone/Internet Requirements:

A traditional land line telephone connection (aka Plain Old Telephone Service or POTS), that has a traditional desk phone with a corded handset along with a mute button and the capability to plug in a headset to either the side or the back. OR an address locked VOIP line from your Internet Service provider. We do not support dial pad devices.
A Telephone connection via Mobile/Cell phone or Voice over Internet (VoIP) such as Magic Jack, Strait Talk, Vonage etc. is not acceptable.
Phone must be “wired” so wireless handset phones are NOT permitted.
A medium-to-high quality noise cancelling telephone headset is required.
Phone must be free of all features such as Private Number Blocking, call waiting and voice mail.
Recommend High-bandwidth (broadband) internet connection with a minimum 2Mbps (2 megabit per second) throughput bi-directionally. If VOIP is provided through a cable provider such as COX or Mediacom, 2Mbps upload and 10 Mbps download is required.

Agent must have a wired internet connection inside their home (wireless connection is NOT supported).