Alorica is hiring work from home in many states.
Alorica is a business process outsourcing company! Alorica makes over $2 billion a year! Alorica is a huge company with over 40,000 employees! Alorica is hiring work from home customer service reps in many states now!
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Description
- Do you have a smart phone or device and know basic troubleshooting solutions?
- Are you the “go-to” resource amongst your family and friends when they need help setting up or using their phones, tablets or home entertainment?
- Do you enjoy helping others, and providing solutions?
- Are you ready for a career and not just another job?
- Are you fluent in both English and Spanish?
If so….we are looking for you to join our insanely great team!!
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Work from home as a customer service and technical support representative, assisting callers with technical questions regarding their smartphones, home entertainment or appliances. Using your technical aptitude to identify the problem and walk the customer step by step through trouble shooting guidelines.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
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KEY JOB RESPONSIBILITIES
- Talks to customers over the phone, and identifies the technical issue they may be experiencing
- Navigates through online programs to find solutions, and notate the customer file
- Effortlessly multi-tasks by speaking with the customer, troubleshooting, and using a computer to discover and input information
- Professionally engage with customers that may be frustrated at times
- Work from a distraction free environment, wearing a headset for the duration of the day, and answer inbound phone calls
- Ability to work independently in a virtual environment
- Calmly de-escalate calls, and walk customers through step by step troubleshooting instructions
- Ability to work in a fast-paced environment, and ability to learn new concepts in a remote learning environment
WHAT’S IN IT FOR YOU?
- Paid training
- Medical and dental benefits
- Paid time off
- Incentive pay for attendance and performance
- Growth opportunities
- Retirement planning options (401(k))
- Employee discounts through client programs
Qualifications
JOB REQUIREMENTS
Minimum Education and Experience:
Must be fluent in both English and Spanish
• High School Diploma or equivalent
• Prior customer service experience
• Basic technical and troubleshooting skills/experience
• Computer navigation and multitasking
• Strong communication skills
Must live in one of the following states to be considered for a work at home role:
AL, AR, CO, FL, GA, IA, KS, LA, MD, MI, MS, NE, NJ, NC, OK, SC, TN, TX, UT, VA, WV, WI
Knowledge, Skills and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude- Ability to thrive in a fast-paced environment
- Available to work full time hours, and a variety of shifts, including weekends and holidays
- Experience in a technical support role preferred
- Ability to learn in a remote training environment
Home Office Requirements
- Dedicated home workspace, free of noise and distractions
- High Speed Internet- No satellite, dial up or wi-fi
- High Speed Internet- No satellite, dial up or wi-fi
- DSL or Cable Internet, and must be hard wired into a modem/router via ethernet cable
- Laptop or Desktop (Chromebook, MAC devices, and Tablets not supported)
-
- Windows 10
- USB Headset with Microphone
- Webcam (used during training and internal meetings)
- 4GB RAM
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