Alorica is hiring work from home in many states!
Alorica is one of the world’s largest business outsourcing company. Alorica makes over $2 billion a year! They have over 43,000 employees! Alorica is hiring work at home customer service reps in many states.
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Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
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Maintains and updates customer information as necessary
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Calmly attempts to resolve and de-escalate any issues
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Escalates calls to supervisor when necessary and appropriate
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Responds to requests for assistance and/or possible processing of credit card authorizations
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Tracks call-related information for auditing and reporting purposes
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Provides feedback reports on call issues related to downtime and/or training issues
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Upsells to customers as necessary
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Paid training
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Flexible training schedules
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Medical and dental benefits
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Paid time off
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Paid holiday and sick time
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Retirement planning options (401(k))
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Employee discounts through client programs
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High School Diploma or GED required; college degree preferred
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Customer service experience a plus
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Phone-related customer service a major plus
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Familiarity with Microsoft Windows, Word, and Excel applications
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Bilingual language skills a plus
Knowledge, Skills and Abilities:
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Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
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Ability to use phone and computer systems
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Excellent oral and written communication skills
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Strong listening/comprehension skills
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Ability to stay composed and objective
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Conversational, patient and confident, with a positive attitude
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A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
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Constant usage of phone and computer systems
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