- This American Express Work from Home Job is full time with full benefits.
- Yes, it’s fully work at home. You will work from home in any of 48 states listed below.
- You will be paid base hourly salary plus monthly bonus
- Based on our research from Indeed.com, for your job as American Express Virtual Collections Specialist, you’re likely to be paid around $40k per year (range is between $30k and $50k)
- Work at Home Jobs require good quality computers and digital tools to get the job done. Head over here to check out available computer options for your work at home career.
This American Express Work from Home Job title is: Virtual Collections Specialist. And they are currently hiring in the following states:
- Handle high volume inbound/outbound calls on past due accounts in an auto dialer environment
- Negotiate, collect and resolve accounts using persuasive communication skills and a consultative approach to encourage future card usage.
- Utilize your negotiation and influencing abilities by offering our Small Business and Consumer customers solutions using products and services from the American Express portfolio
- Handle calls in a timely and efficient manner while following established credit procedures
- Stay within acceptable performance standards and quality goals
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*
American Express Work from Home Jobs: Qualifications
- A top performer with a proven track record of success
- An individual with both a competitive and strong will to win attitude
- Minimum of 1 year experience in a consultative client facing environment
- Proven problem solving and decision making
- Strong oral communication skills
- Demonstrated resiliency in a fast paced metrics driven environment
- Extremely adaptable in a changing environment
- Proficient in MS Office environment
- High school diploma or equivalent required
- Experience working from a home office as part of a virtual team
- Commercial and consumer sales experience
- Financial service/collections and/or risk industry experience
- Bachelor’s degree
- Require the ability to work between the hours of 5am to 12am EST any day of the week
- Weekend shifts required, including some holidays, schedules are subject to change based on business need
- Schedules will be full time (40 hours weekly)
- This is a virtual work from home position. If you live within 35 miles of one of our service centers (Phoenix, AZ or Sunrise, FL) please review our careers site for positions located onsite at one of these centers. Current American Express colleagues are not eligible to move from an onsite position to a Home Based position at this time
American Express Work from Home Jobs: Environment Requirements:
- A secure home office, free from background noise or other distractions
- Dedicated and separate high speed internet with at least 10 Mbps download and 1 Mbps upload speeds or higher with wired cable connection (no wireless or satellite ISPs allowed)
- The computer and telephone line should only be used for American Express business purposes
- Dedicated and separate analog landline phone (no VOIP-voice over internet protocol) for training and production calls. (e.g. Magic Jack, Vonage and services like these are not permitted)
- Phone modem preferred (vs. a wall jack) where available
From our research at Indeed.com, for your job as American Express Virtual Collections Specialist, you’re likely to be paid around $40k per year (range is between $30k and $50k)
Colleagues also enjoy a generous benefits package, tuition reimbursement, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals.
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