• Skip to main content
  • Skip to primary sidebar
  • Skip to footer

How We Make Money Online

Work from Home Jobs, Make Money from Home, How to Make Money Online

  • Home
    • Contact us
    • Advertise with us
  • Work at Home Jobs
    • Work at home jobs hiring now
    • 100+ Work at home jobs for beginners
    • 120+ Non-phone work at home jobs
  • Make Money Online
    • Proofreading jobs from home
    • Pinterest virtual assistant jobs
    • How to make money online
  • Side hustle
    • 56 Best paid survey sites
    • Survey Junkie review
    • 60 Side jobs to make extra money
  • Start a Blog
    • How to start a blog for less
    • How to start a blog on Bluehost
    • How to start a WordPress blog
    • 30 Blog niche ideas
How We Make Money Online > Work From Home Jobs > American Family Insurance is Hiring Work from Home in Many States
American Family Insurance is Hiring Work from Home in Many States

American Family Insurance is Hiring Work from Home in Many States

2 months ago by Moses Goldman Leave a Comment

American Family Insurance is hiring work from home in many states

American Family Insurance is a huge company that offers property, auto, and casualty insurance. American Family Insurance is a Fortune 500 company! They make over $12 billion. 

We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

If you are not interested in this American Family Insurance work at home job, you can attend a FREE work at home workshop here. Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and makeup to $60/hr! HEAD HERE to begin your work-at-home career.

  • Make Extra $2000/Month from Home
  • Become a Pinterest Virtual Assistant
  • How to Start a Blog
  • Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
  • SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
  • Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now
  • Fiverr Gigs: Earn money from simple gigs. Earn extra money TODAY. Join Fiverr Now

At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID: 

R18962 (Remote) Customer Service Representative (Evergreen) (Open)

  • Make Extra $2000/Month from Home
  • Become a Pinterest Virtual Assistant
  • How to Start a Blog
  • Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
  • SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
  • Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now
  • Fiverr Gigs: Earn money from simple gigs. Earn extra money TODAY. Join Fiverr Now

Summary:

 

The Associate Customer Service Representative provides customer service as needed to support achievement of company customer retention and satisfaction goals. Representatives are trained to provide high-touch customer service to customers regarding payment and policy-related questions and assist agencies with billing related inquiries while proactively promoting customer self-service options which would minimize/reduce customer effort. Acquires a working knowledge gained through training to quickly resolve problems in an unscripted care center environment. Processes account activities that cannot be systematically handled, researches to determine appropriate policy and billing activities. Gathers customer information, provides customer service related to pilots and/or company initiatives, educates the customer and/or agent where applicable and documents interactions.

Job Description:

 

Inbound /Outbound Service/Customer Account Management (60%)

  • Responds to basic billing, policy customer program support and service needs. Interactions may occur through various customer contact channels such as phone, email, chat, and/or social media platforms. Contacts customers or responds to voicemails as needed. Escalates calls as needed or contacts mentor for assistance to provide one-call resolution.

  • Initially, with mentor, uses acquired technical knowledge to make appropriate decisions, responds verbally to inbound customer interactions. Properly documents the appropriate system for future reference and captures any suggestions or concerns into a database.

  • Communicates with agents to collaboratively service and support customers and provide confirmation of transactions for multiple services and programs.

  • Assists customers with processing payments through various electronic methods, complying with regulatory guidelines and proper handling of sensitive and confidential customer financial information.

  • Proactively promotes and provides support for online billing and other customer self-service options to customers which may reduce customer effort (e.g., registering and unregistering accounts, assisting with payment options and account maintenance).

  • With assistance, provides billing support, policy status information, program support  and coverage verifications to customers and business partners. Assists callers with language barriers and those who are hearing impaired; may require locating an agent to meet their needs.

  • Collaborates cross-divisionally to achieve a seamless customer experience. Supports other call centers during high call volumes.

  • Processes account activities that cannot be systematically handled, researches to determine appropriate policy and billing activities. Proactively works to provides customers with a high-touch customer experience for all interactions and programs.

Development (15%)

  • Completes training and development programs to gain knowledge of offered products and servicing requirements. Develops customer service acumen to effectively service customers, reviews coverage, and advises customers regarding coverage options

  • Completes training to develop a solid foundation relative to customer service best practices and procedures, billing and policy processing systems, and business rules, including specialized training to create a high-touch customer service experience which will help reduce customer effort.

  • Participates in on-the-job development programs to apply new knowledge and skills in a live environment while receiving support of Team Managers or Sales and Service Care Center Senior Representatives.

  • Partners with a mentor to further acquire technical expertise necessary to respond to sales and service scenarios and to advance in problem resolution and decision making.

  • Continually improves knowledge of insurance industry, products, sale, customer service acumen, and supporting technology.

Pilots and Initiatives (15%)

  • Participates in pilots and/or company initiatives of new services programs.  Assists customers and agents with new tools or programs.

  • Completes just-in-time training for pilots and/or company initiatives and develops customer service skills needed to effectively service customers proactively in high-touch customer service situations requiring low effort.

  • Provides feedback on pilots and/or company initiatives to develop stronger processes if pilots and/or company initiatives move forward toward implementation.

  • Facilitates communication between customers, agents, vendors, third party administrators and other employees; provides all parties with process and status as appropriate; answers questions or redirects to other areas.

Troubleshoot (10%)

  • Troubleshoots customer questions over the phone and via electronic submissions (email, e-forms, etc).

  • Utilizes knowledge database to resolve inquiries (Website)

  • Transition/transforms customers’ technical issues/concerns into positive customer interactions utilizing a proactive high-touch approach to customer service requiring low effort.

  • Recognizes and escalates issues to internal business partners and reports potential issues to management

 

 

Travel Requirements

  • This position requires travel up to 5% of the time

 

  • Make Extra $2000/Month from Home
  • Become a Pinterest Virtual Assistant
  • How to Start a Blog
  • Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
  • SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
  • Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now
  • Fiverr Gigs: Earn money from simple gigs. Earn extra money TODAY. Join Fiverr Now

 

 

CLICK HERE TO APPLY NOW

Related Posts

50+ Proofreading Editing Jobs Online – Proofreading Jobs For Beginners 2020

The Coolest Tools for Making Money Online. Check Them Out Here

Work from Home Computers and Digital Tools. Get them Here and Make Money Online.

120 Legitimate Ways to Make Extra Money 2020

U.S Government Wants to Pay You $23 an Hour to Work from Home 2020

Survey Junkie Review: How to Make Money on Survey Junkie. Legit or Scam?

How to Start a Profitable WordPress Blog. Go Here and Use This FREE Step-by-Step Guide.

120+ Non-Phone Work From Home Jobs – 2020 Best List

How to Proofread Anywhere, Make Money Every Week and Quit Your Job!

This Blogger Went from $0 to $30 Million a Year. Read This Amazing Story Here!

How to Start a Blog – The Best WordPress Themes for New Bloggers

100+ Work at Home Jobs for Beginners 2020 – No Experience Needed

How to Start a Blog for FREE. Sign up with Bluehost and Save 50%

How to Apply for Bluehost Affiliate Program. Click Here to See How Bloggers Make Millions from Bluehost.

16 Best Ways to Make Money on Pinterest in 2020

Virtual Assistant Jobs and Pinterest Jobs 2020 – How to Become a Pinterest Virtual Assistant

Comments

Keep it Real! Comment NOW!

Filed Under: Work From Home Jobs

Join Our Newsletter

ABOUT

work from home jobs

Hi There!

Welcome to HowWeMakeMoneyOnline.com , one of America’s fastest growing work from home jobs blogs.

At HowWeMakeMoneyOnline.com, Work from Home Jobs is our business! We bring you the best and most legitimate work from home jobs for digital nomads, millennials, stay at home moms, college students, students, retirees, Moms, Dads, part-time employees, and everyone who loves to work remotely and make extra money online. Get the Latest Work from Home Jobs Hiring NOW.

We are fired up about Work from Home Opportunities and Making Money Online. How about you? We will guide you to Make Money Online! We post only first class, high paying work from home jobs that pay $10 per hour or more. We hope you will find our site very helpful and profitable.
Thanks for your visit!

Primary Sidebar

Proofreading Jobs from Home.

Pinterest VA Jobs

pinterest va jobs

Join Our Newsletter! Get Cool Tips.

Make Money from Stocks and Work at Home

Keto Diet Ideas for Beginners

Make Extra Money Anytime Anywhere

DIVERSIFY & GROW YOUR IRA

diversify and grow your IRA

WORK AT HOME TOOLS

work at home tools at amazon.com

Swagbucks: GET $10 FREE. SIGN UP BELOW

How to Start a Blog on Bluehost

Search

Latest Posts

  • How I Make $150,000 a Month from Home: Michelle Schroeder-Gardner and Making Sense of Cents Review
  • National General Insurance is Hiring Work from Home in Some States!
  • Work as a Customer Service Representative Anywhere in the US!
  • Amazon is Hiring Work from Home in the United States: $16/hr
  • TTEC is Hiring Work from Home in 44 States!
  • VIPDesk Connect is Hiring Work from Home in 18 States!
  • Liberty Mutual Insurance is Hiring Work at Home in 16 States!
  • Alorica is Hiring Work at Home in all 50 states
  • Humana is Hiring Work from Home in Some States!
  • Transcom is Hiring Work from Home in Most States!
  • Dish is Hiring Work from Home in the United States!
  • Everise is Hiring Work from Home in 33 States!
  • The Hartford is Hiring Work from Home in 18 States!
  • Cognosante is Hiring Work from Home in Many States!
  • Zapier is Hiring Work from Home in the Americas! $24/hr!
  • Kaplan is Hiring Work from Home in Many States!
  • PNC Bank is Hiring Work from Home in the Eastern, Mountain, and Pacific Time Zones!
  • Asurion is Hiring Work from Home in the United States: $16.50/hr!
  • UnitedHealth Group is Hiring Work from Home in Most States
  • U-Haul is Hiring Work from Home in Many States!
  • Wayfair is Hiring Work from Home in the United States!
  • ModSquad is Hiring Work from Home in the USA
  • 36 Best Passive Income Ideas (Make $100k from Home)
  • 50 Legitimate Work-at-Home Side Jobs for 2021
  • 15 Online Businesses You Can Easily Start from Home (Make $60/hr.)
  • 15 Best Work from Home Jobs for 2021
  • Amazon is Hiring Work from Home in Most States Now!
  • Work as a Service Center Rep in the US!
  • Amerisource Bergen is Hiring Work from Home in Most States!
  • Work from Home as a Customer Service Rep!

Online Medical Coding and Billing Jobs

Work from Home Courses

FREE Download: Pat Flynn’s Affiliate Marketing Secrets

affiliate marketing pdf download pat flynn

FREE Work from Home Guide

free work from home guide

Footer

Join Our Newsletter

Latest Posts

  • How I Make $150,000 a Month from Home: Michelle Schroeder-Gardner and Making Sense of Cents Review
  • National General Insurance is Hiring Work from Home in Some States!
  • Work as a Customer Service Representative Anywhere in the US!
  • Amazon is Hiring Work from Home in the United States: $16/hr
  • TTEC is Hiring Work from Home in 44 States!
  • VIPDesk Connect is Hiring Work from Home in 18 States!
  • Liberty Mutual Insurance is Hiring Work at Home in 16 States!
  • Alorica is Hiring Work at Home in all 50 states

Copyright © 2021 · Metro Pro on Genesis Framework · WordPress · Log in