Amerisource Bergen is hiring work from home in most states!
Amerisource Bergen is a big drug wholesale company. This pharmaceutical company makes over $100 billion a year. This company is a Fortune 100 company. They are hiring work from home in many states!
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Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.
2. Acts as trusted partner and knowledge resource to resolve customer issues to completion and respond to customer inquiries, as necessary.
3. Listens and interprets customer information to accurately and promptly resolve issues.
4. Assists with all customer problems and continually strives for prompt resolution.
5. Builds and maintains professional relationships in order to enhance our reputation for professionalism and trustworthiness, and to foster customer retention.
6. Works with internal customers such as sales, success, and development to ensure start-to-finish customer resolution.
7. Onboards, integrates, and trains new customers on the use of all applicable products and services.
8. Tracks client progress throughout the onboarding process and ensures established time frames are met or exceeded.
9. Processes all customer requests (from multiple sources such as email, chat, telephone, etc.) to ensure customers receive the answers or resolutions they need.
10. Makes suggestions and recommendations to Supervisor/Manager to continually improve customer service operations.
11. Actively researches and resolves all levels of customer needs.
12. Provides support to Sales and other department or internal partners, as necessary.
13. Assists with identifying process and product improvement opportunities.
14. Maintains and updates accurate account records in CRM tool.
15. Provides direct customer support as dictated by the business needs.
16. Complies with all appropriate policies, procedures, safety rules, and regulations.
17. Performs related duties as assigned.
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2. Strong interpersonal skills.
3. Strong decision making skills.
4. Strong analytical skills.
5. Ability to communicate effectively both orally and in writing.
6. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction.
8. Strong organizational skills; attention to detail.
9. Proficient knowledge of common business productivity software tools.
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
• Healthcare for associates and eligible dependents, same-sex and domestic partners
• Paid time off, including vacations and holidays
• Paid volunteer time off
• Life insurance and disability protection
• Pet insurance
• Employee Stock Purchase Program
• Retirement benefits and more…
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Primary Location
United States-Arizona-Phoenix
Other Locations
United States-Iowa-Remote, United States-Kentucky-Remote, United States-Alabama-Remote, United States-Vermont-Remote, United States-South Dakota-Remote, United States-North Carolina-Remote, United States-Pennsylvania-Remote, United States-Hawaii-Remote, United States-Texas-Remote, United States-Connecticut-Remote, United States-Tennessee-Remote, United States-Colorado-Remote, United States-New York-Remote, United States-District of Columbia-Remote, United States-New Jersey-Remote, United States-Missouri-Remote, United States-Oklahoma-Remote, United States-Oregon-Remote, United States-Nebraska-Remote, United States-Louisiana-Remote, United States-Georgia-Remote, United States-Washington-Remote, United States-Massachusetts-Remote, United States-New Mexico-Remote, United States-Montana-Remote, United States-Indiana-Remote, United States-Wisconsin-Remote, United States-Kansas-Remote, United States-Arizona-Remote, United States-Puerto Rico-Remote, United States-West Virginia-Remote, United States-Rhode Island-Remote, United States-Ohio-Remote, United States-Wyoming-Remote, United States-Virginia-Remote, United States-Idaho-Remote, United States-Michigan-Remote, United States-Illinois-Remote, United States-Mississippi-Remote, United States-Nevada-Remote, United States-South Carolina-Remote, United States-Arkansas-Remote, United States-Maine-Remote, United States-Minnesota-Remote, United States-Utah-Remote, United States-California-Remote, United States-North Dakota-Remote, United States-Alaska-Remote, United States-New Hampshire-Remote, United States-Delaware-Remote, United States-Maryland-Remote, United States-Florida-Remote
Organization
ALLYDVM
Job
Customer Service Jobs
Schedule
Full-time
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