Asurion is Hiring Work from Home in the United States Now!

Asurion is hiring work from home in all 50 states!

Asurion provides insurance for many technology companies. This company has over 280 million customers. This insurance giant makes over $8 billion a year! They are hiring work from home retention specialists in the US now!

We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

If you are not interested in this Asurion work at home job, you can attend a FREE work at home workshop here. Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and makeup to $60/hr! HEAD HERE to begin your work-at-home career.

Make Extra $2000/Month from Home
Become a Pinterest Virtual Assistant
How to Start a Blog
Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now
Fiverr Gigs: Earn money from simple gigs. Earn extra money TODAY. Join Fiverr Now

Job Title: Retention Specialist – Work at Home

Pay Rate: $13.50/hr

Schedule – Must be flexible to work all shifts as required (evenings, weekends, and holidays)

PURPOSE AND DESCRIPTION

The Customer Service Representative is responsible for handling service cancellation requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner; ensuring that the needs of the customer are met, service is rendered and the customer is kept appraised of the status of their request.

ESSENTIAL FUNCTIONS

Primary function is to retain customers who are at risk of cancelling service. Provide rebuttals and benefits of service based on customer’s reason for cancellation.
Address customer complaints with the goals of increasing satisfaction and retention rates. Exercise creative negotiation and sales techniques to motivate customers to continue using Asurion services.
Skills required for this position include interpersonal skills, excellent customer service, empathy, ability to solve problems, typing, ability to handle rejection and ability to meet retention goals.
Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products
Communicate company policies and procedures to customers.
Meet key performance indicator goals; receive feedback/coaching from the management team including trainers, quality analysts etc.
Utilize call center technology to input, track, and report customer issues.
Navigate company software programs, use web based search engines and troubleshoot customer issues
Escalate calls outside their scope to appropriate tier of Customer service support function

Perform select overrides (manual enrollment date holds , airtime, loss date, purchase date remove based on updated responsibilities )
Follows directives from Call Center Management (Coaches, Managers, etc.)
In order to ensure we have adequate staff to meet our contractual service level requirements, regular and reliable attendance at the place of work is required

Make Extra $2000/Month from Home
Become a Pinterest Virtual Assistant
How to Start a Blog
Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now
Fiverr Gigs: Earn money from simple gigs. Earn extra money TODAY. Join Fiverr Now

OTHER FUNCTIONS

Maintains excellent relations with all internal and external customers of Asurion.
Interacts and assists with other CSRs on the team and various support functions, QA, Customer Satisfaction, Tech. Support etc.
Other duties as assigned

MINIMUM REQUIREMENTS

The following are required to enable job holders to perform the essential functions of the job.

Skills/knowledge: Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively. Be computer literate with an ability to type 25-35 words per minute and learn new call center software. Must be able to pass a certification test, covering soft skill scenario modeling, business decisions and product knowledge. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Must be self-disciplined and work without close supervision.

Experience/education: High school diploma or equivalent. Preferred 1 year experience in a customer service position (preferred call center experience).

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Ability to receive detailed information through oral communication utilizing a headset. The employee is regularly required to talk 90+% of the time via a headset.

Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Brick/Mortar locations – Regularly requires working indoors in environmentally controlled conditions. Regularly requires working with other in a close proximity and sharing workspaces. Requires the understanding that the noise level in the Call Center is that of an office environment and will rise significantly during peak hours.

Work at Home locations – Required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards

Additional requirements:

Training – Routine training classes are required and/or offered during the employee lifecycle. Training may consist of classroom and/or Computer based training (CBT)

Schedules – Flexible to work all shifts as required (evenings, weekends, and holidays)