Betterment is Hiring Work from Home in 43 States Now!

Betterment is hiring work from home in many states!

Betterment is one of the largest financial advisors in the US. This financial leader has more than $22 billion in assets. They are hiring work from home customer experience associates in many states!

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The Customer Experience team at Betterment is key to enhancing our customer-focused product, supporting its users, and is relied on by every team in our organization. As a Customer Experience Associate, you like working with people, fixing things, and are a master at the art of the analogy. You understand what it means to be a champion of a brand. You are the voice for customers, and relish providing them with that “wow” moment. You understand what it is like to be a customer, and appreciate going above and beyond to delight people and solve their problems. In this role, you will be joining a tight-knit team that is an integral part of the organization.

Recent graduates welcome!

This role is 100% remote. We are hiring in all states except: NY, NJ, PA, CT, CA, CO, WA.

A Day in the Life:

Deliver above-and-beyond customer service and experiences through phone, email, live chat, and social media channels
Explain complex transactional and investment principles clearly, helping prospects and customers see the benefits of our products
Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions
Act as the internal voice of the customer, offering insights to all areas of the business to help build a better product

What We’re Looking For:

Expertise with customer service, financial services, or retail banking
Interest in becoming a subject matter expert in finance and personal investing
Technical savvy, specifically the ability to navigate multiple complex systems simultaneously to respond to customer inquiries
Exceptional written communication skills and ability to build rapport – you will speak with our customers through email and in real-time over our live chat feature
Weekend and flexible availability
Customer service, call center or related experience working with CRM systems (For example: Zendesk, Salesforce, Jira,, Desk, ZoHo, etc.)

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What Being at Betterment Means for You:

Joining Betterment means joining a community of folks passionate about change, being on a team that cares for your health and well-being, and being on a journey of non-stop growth and evolution.

You’ll join a Community:
- Betterment is a place to bring your best self. We welcome families (and pets) for all our activities such as lunches, company retreats, and celebrations.
- Make meaningful connections with your peers through interest groups, sports clubs, social events, meetups, and regular knowledge sharing.
You’ll stay Happy and Healthy:
- Regardless of where you are, we will ensure you’re well set up and cared for, through gym reimbursements, a customizable workstation, enrollment in our 401(k) service, flexible parental leave, and a whole suite of thoughtful benefits.
- You’ll have unlimited paid personal and vacation days, and a team that cares about your whole life, not just what you’re working on.
You’ll Learn & Grow:
- Enhance your skills and abilities through Betterment University courses and additional spending for outside learning.
- Contribute to our knowledge and transparent workspace through mentoring and career coaching programs, weekly company meetings, show & tells and BetterDev.
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Fiverr Gigs: Earn money from simple gigs. Earn extra money TODAY. Join Fiverr Now