Work at home banking jobs: Capital One Bank is Hiring Work from Home right now.
What’s in your wallet? Well, the bank famous for that “what’s in your wallet?” TV ad is hiring work from home right now. And hopefully, if you’re successfully hired, one thing is for sure: your wallet or purse could be full of cash. (There are affiliate links on this page, Please see our affiliate disclosure below. Thanks for your support.)
Capital One Bank made a cool $27 billion revenue in 2017. According to Wikipedia, Capital One Financial Corporation is a bank holding company specializing in credit 
cards, auto loans, banking and savings products headquartered in McLean, Virginia.
Capital One Bank is the eight-largest bank in the United States by assets and deposits. Here at How We Make Money Online, we post only first class work from home jobs from Fortune 500 companies and multinational companies like Capital One. Please subscribe to our emails and be the first to get first class work from home jobs.
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Now back to work from home jobs. Here’s the scoop for the Capital One Bank work from home jobs, as presented by the company itself;
Capital One Bank Work from Home Jobs: Job Description
Capital One Bank is looking for Full Time Work at Home Senior Customer Service Representatives.
According to Capital One Bank, “these exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills.”
Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. Associates will also utilize a variety of systems and tools to efficiently service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is “heard” is fully leveraged.
Capital One Bank Work from Home Jobs: Hiring in Ohio, Virginia and and Florida for Now.
According to our research, Capital One Bank is hiring from Virginia and Florida at this time. How We Make Money Online will stay on top of this story and will alert you as soon as new states are added by Capital One. Please subscribe to our email list and we will alert you as soon as first class work from home jobs become available.
Capital One Bank Work from Home Jobs: Success in this role requires the following
- The ability for you to be a passionate customer service advocate with past experiences for you to draw upon
- Strong time management and multi-tasking skills in a virtual environment
- Ability to be self-motivated and communicate confidently in a remote environment
- Capable of working through changes and challenges by problem solving to achieve the desired result
- Possess strong decision making ability and pay close attention to detail
- High level of autonomy and ethical self-management in a highly audited setting
- Willingness and acceptance to be nimble when servicing customers
- Comfort with schedules that will most likely require afternoons or evenings and at least one weekend day, often inclusive of split days off
- Excellent grammar, verbal, and vocal skills
- Exceptional listening, questioning and call control techniques
- Knowledge of digital servicing
Capital One Bank Work from Home Jobs: Virtual Servicing Associate (Work at Home) additional expectations
- Candidates must reside in the state of the Hub site (Virginia)
- Candidates must live no more than 100 miles from the Hub site, preferably 75 miles or less (4881 Cox Road, Glen Allen, VA 23060)
- Training for this role is 7 weeks and mostly done from the convenience of your home, virtually, on a set schedule that will be defined before start of role
- It is mandatory that you attend the scheduled 7 weeks of training (M-F, 11a-8p) to be properly prepared to help our customers
- The ability to come on site to one of our offices is mandatory when required during training or once in production
- This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers.
- Ability to sit in front of a PC monitor for extended periods of time
- A high speed broadband internet service provider is required in the home office space
- No dial up or Satellite internet service providers permitted
- A hardwired internet connection is required upon start to perform the duties of this job
- The Internet service provider speed/bandwidth must be 3 megabyte per second or higher (minimum required). Please contact your internet service provider for confirmation.
- Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/
- The internet connection can only be used for Capital One purposes during your schedule.
- Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues.
- The virtual servicing department operating hours are 8am – 12am (7 days a week)
- The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future.
Capital One Bank Work from Home Jobs: Job Requirements
Required Basic Qualifications:
- At least a High School Diploma, GED, equivalent certification, or military experience
- At least 2 years customer service experience OR at least 6 months work at home/virtual working experience
Capital One Bank: Preferred Qualifications:
- Bachelor’s Degree or military experience
- 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services
Capital One Bank Work from Home Jobs: Apply Below
Please use the job application links below to apply;
All Applicants: Click here to apply
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