Conduent is Hiring Work from Home in 41 States! $15/hr

Conduent is hiring work from home in most states.

Conduent is a business processing service company based in the US. Conduent provides services worldwide! They make over $4 billion a year! Conduent is hiring technical customer service advisors in many states now!

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Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Job Description

Do you like to help others solve their technology issues?

Do you keep up with the latest trends in technology, and are you always interested in learning more?

Do you get a sense of satisfaction from sharing your knowledge to help people?

If you answered yes to the questions above, we want to hear from you!  We are actively seeking full-time agents to deliver excellent technical customer service on behalf of our client – a world leader in technology and innovation.

As a Tier 1 Tech Support Chat Advisor you will be supporting our client’s customers as a first point of contact and resolving their technical issues. We will rely on you to actively listen to our clients’ customers, use your technical experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

In this role, you will not only be there to help customers with their account issues, but also provide them with exceptional service. 

To be successful in this role, you should have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.

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Conduent has an exciting opportunity waiting for you if you:

Are you a problem solver who can patiently listen to, understand, and address complex customer issues
Have strong people skills to build a genuine connection with a customer
Can navigate multiple applications and research solutions with ease

Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Want to work with one of the world’s most recognized brands
Provide calm conflict resolution and problem resolution for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers

Can commit to 100% attendance for three weeks of paid training

To meet our requirements, you should:

Be at least 18 years or older
Have a High School Diploma, or equivalent

Be able to successfully pass a criminal background check
Have at least six months of customer service experience
Preferably, have previous Contact Center and/or work from home experience
Have strong computer knowledge, including ability to accurately type at least 40 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred
Be able to work independently with discipline and motivation to succeed in a virtual environment

Have excellent English written and verbal communication skills
Be courteous and friendly with high degree of professionalism
Thrive in a fast-paced work environment
Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

In return we offer: