Dish Network Work from Home Jobs: $65,000 a Year Plus $3,600 Bonus

Our Sling Customer Experience Representatives answer inbound technical and customer service calls relating to entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests.

Essential Job Functions

The work environment characteristics and duties described here include, but are not limited to, those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job, in accordance with the ADA and applicable state/local law.

• Provide quality technical and customer service through one-call resolution and establishing long-term customer relations.
• Assist customers with technical questions regarding installation, troubleshooting, and hardware operation.
• Perform more than one task at the same time under time constraints and quickly switch between and/or change tasks.
• Accurately respond to questions regarding billing and payments, including accepting payments from customers.
• Assist DISH to determine call types, failure trending, and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.
• Interpret and execute on a variety of instructions furnished in written, oral, diagram, and/or schedule form.
• Regular and predictable attendance, with the ability to work a minimum of ten (10) hours per week or forty (40) hours per month, as well as variable shifts including holidays and weekends.
• Meet all of DISH’s performance expectations, including but not limited to, satisfying all call center metrics, productivity standards, and goals.

Read and interpret documents such as operating/maintenance/procedure instructions and safety rules.

• Write routine reports and business correspondence.
• Speak effectively before customers or employees of the organization whether individually or in groups.
• Operate efficiently between multiple computer applications and be proficient with Windows 7 or higher.
• Effectively interact with all levels of organizational staff and company personnel.
• Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills.

Work At Home Technical Requirements:

Hardware & Internet Minimum Specifications

It is the responsibility of the employee to meet and maintain the technology requirements in good standing. This includes connectivity and keeping hardware in good working condition. DISH recommends you check the computer you plan to use for work to ensure it has all video and USB ports to connect the required devices. All costs to meet and maintain these requirements, including repairs, Internet/ISP and mobile charges, are the responsibility of the employee and are not reimbursed by DISH, except where required by law.

Personal Computer

• Desktop or laptop with Microsoft Windows
  • Apple/Mac, iOS, Chromebook, Android, and custom-built PCs are not supported
• Less than 7 years old
• Intel or AMD 64-bit processor
• Minimum 4 GB RAM
• USB port dedicated for flash drive use

Accessories

All accessories must be wired without use of adapters, docks or dongles

• Two displays, one must be at least 19”
• Web camera
• Noise cancelling USB headset that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended)
• Keyboard and mouse

Dish Network Work from Home Jobs: Home Internet Requirements

• Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported
• Stable internet connection with no packet loss
• Wired Ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported
• Minimum internet speeds: 7 Mbps download, 1 Mbps upload

Mobile Device Capable of

• Placing and receiving calls and SMS messages
• Access to video camera
• Access to either Google Play or Apple Store