Estee Lauder is Hiring Work from Home in all 50 states!

Key Responsibilities:

• Serve online Customers by providing virtual beauty consultations and answering product related inquiries via chat features
• Achieve daily service standards and productivity benchmarks
• Engage with customers in a friendly, informative manner to recommend products based on needs and preferences and specific to the service and selling standards of the brand
• Suggestively sell products via product recommendations based on brand techniques.
• Keep up to date on all web site content, features, promotions, and inventory issues to accurately inform and recommend products to a customer
• Attend monthly team conference calls
• Attend seasonal brand seminars and review all training materials to maintain product knowledge
• Communicate customer trends, requests and report any technology or site errors and issues in a timely manner

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Qualifications
• Minimum of 2 years brand selling experience at retail level; leadership position preferred
• Excellent written and verbal communication skills; demonstrated grammar skills
• Confident in front of camera; comfortable conducting 1:1 video consultation
• Extensive product knowledge and makeup artistry skills
• Proven outstanding customer service and selling skills
• Passionate about the brand products and a desire to work with customers to enhance their online shopping experience
• Comfortable with technology and multi-tasking

Scheduling Requirements:
• Ability to work a consistent 20 hours a week (average of 4-hour shifts, 5 days per week)
• Schedule will include one weekend day and 1-3 evening shifts
• Must work both text chat and video chat
• Ability to flex up hours when volume increases, as needed
• Remote at home position – must have a private and quiet work area

Computer Requirements:
• Responsible for supplying computer hardware and upkeep of system. Camera and audio enabled computer required
• ELC to provide VPN IP security masking software and a backdrop for video chat privacy
• Windows PC computer – Windows 10 or Higher (Mac computers are not compatible with our software)
• Minimum of 3,072MB of RAM (3GB of memory)
• Internet Service Provider with Cable “broadband” service (No DSL, WAN, or Dial-up connections) with a minimum speed of (25 – 50 Mbps or higher)
• Anti-virus software
• Chrome internet browser
• Microsoft Word, PowerPoint and Excel software
• Required to download the ELC SecureAuth app onto a personal mobile device, so that you are able to access an @Estee email address and Office 365 Teams to facilitate secure internal communication

Job: Online / E-Commerce
Primary Location: Americas-US-
Job Type: Standard
Schedule: Part-time
Shift: 1st (Day) Shift
Job Number: 2010965