Gap is Hiring Work from Home in Many States Right Now!

Gap is hiring work from home in many states!

Gap is the largest specialty retailer in the U.S. Gap makes over $16 billion dollars a year1 Gap generally hires entry-level remote work! Gap is seeking seasonal chat specialists in many states!

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ABOUT THE ROLE

*Position will be remote after 3 weeks of onsite training*

We’re looking for a Chat Specialist I agent to provide superior experiences to our Gap Inc brand customers. In this role, you’ll interact with customers from around the world via chat. You’ll answer chats from customers at all of our brands and US, EU and UK markets, including Gap, Old Navy, Athleta, and Banana Republic.

You’ll need to collect and analyze information from customers in order to offer the best resolution and complete these interactions in one contact. When needed, you’ll take phone calls to support our customers via phone.

Provide service to our customers who are chatting with us by:

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WHAT YOU’LL DO

Delivering superior customer experience by providing product information, solve problems and processing orders.
Demonstrating exemplary customer service skills in every interaction and ensure timely, one-contact resolution with customers.
Effectively de-escalate customer issues using empathy and conflict resolution skills.
Utilize effective time management and prioritization skills in order to handle a high volume of chats in a fast-paced environment.
Demonstrate motivation by identifying personal strengths and opportunities in partnership with supervisor to develop career enhancing skills.
Ability to identify and report any critical or reoccurring customer service issues to Supervisor.
When needed, take phone calls to support our customers via phone.
Other duties as assigned