Gap is Hiring Work at Home in Some States

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ABOUT THE ROLE

We’re looking for a seasonal customer service agent to provide superior customer service via phone to customers. In this role, you’ll be responsible to meet service and sales goals for Gap Inc brands and markets.

WHAT YOU’LL DO

• Deliver superior customer experience by providing product information and processing orders.
• Demonstrate exemplary customer service skills in every interaction and ensure timely,one-call resolution with customers.
• Effectively de-escalate customer issues using empathy and conflict resolution skills.
• Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment.
• Demonstrate motivation by identifying personal strengths and opportunities in partnership with supervisor to develop career enhancing skills.
• Ability to identify and report any critical or reoccurring customer service issues to Supervisor.
• Utilizesuggestive sales techniques to meet established targets.

WHO YOU ARE

• High school diploma or GED equivalent
• Minimum 6 months of customer service and sales experience
• Strong PC skills including internet and windows-based applications
• Knowledge of apparel and fashion terminology
• Strong verbal and written communication skills including de-escalation skills