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Description

SHIFT: Work From Home

SCHEDULE: Full-time

As a Collections Specialist, you will perform collection follow up on accounts for medical facilities in a high volume, inbound and outbound, call center environment. You will utilize excellent communication and customer service skills to resolve patient accounts. 

WHAT YOU WILL DO IN THIS ROLE?  

• Referring calls/accounts to appropriate parties based on customer inquiries. 
• Identify problem accounts and escalate as appropriate. 
• Update the patient account record to identify actions taken on the account. 
• Work with patients and guarantors to secure payment on outstanding account balances. 
• Maintain minimum production standards. 
• Achieve passing quality review scores per unit requirements. 
• Produce acceptable unit collection volumes. 
• Work within company attendance guidelines. 
• Provide excellent customer service. 
• Work with other team members and management in a professional manner. 
• Practice and adhere to the Parallon “Code of Conduct” philosophy and “Mission and Values Statement”. 
• Attend Privacy and Security Training a required by the HIPAA Awareness Program and comply with all guidelines, policies and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.

Potential Military Occupational Specialist matches include these Army MOS codes: 27D, 68X,70B, 70A, 68G, 42L, 42E, 76N

Potential Navy Classification NCC Codes: 018, 022

Qualifications

• High School or GED preferred.
• Must include resume for consideration.