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How We Make Money Online > Work From Home Jobs > Healthfirst is Hiring Work at Home in Some States: $15/hr
Healthfirst is Hiring Work at Home in Some States: $15/hr

Healthfirst is Hiring Work at Home in Some States: $15/hr

5 months ago by Moses Goldman Leave a Comment

Healthfirst is hiring work at home in some states!

Healthfirst is a non-profit huge insurance company in the United States! Healthfirst is offering to pay up to $15/hr for this work from home role! 

We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

If you are not interested in this Healthfirst work at home job, you can attend a FREE work at home workshop here. Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and makeup to $60/hr! HEAD HERE to begin your work-at-home career.

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The Operations Call Center Service Agent is responsible for assisting members & providers with issues and inquiries about our members and their insurance, applications and/or claims in one or more families of products, i.e. Medicare, Medicaid. The Service Agent is also responsible for receiving and addressing member & provider inquiries, resolution of complaints, client education, retention of membership and dis-enrollments, and escalation of issues requiring additional intervention.

 

 

We are now taking applications for our upcoming October Call Center Service Agent Class!

**This position is eligible for remote work, conditionally based on meeting performance metrics**

Office Location: 1101 Greenwood Blvd. Lake Mary, FL 32746 *Remote eligible contingent on performance*

Paid Training: 4-6 weeks of virtual classroom based training, between the hours of 8am to 8pm, depending on the required shift, Monday through Friday.

Work Schedule: Must be available to work any shift between 8am to 8pm including weekends and holidays as needed. This may periodically change to meet business needs.

Salary: Minimum $14.42 per hour depending on professional work experience, PLUS quarterly incentives based on performance.

Benefits: Outstanding benefits package including: Medical, Dental, Vision, Basic Life & Accident Insurance, Flexible Reimbursement Accounts, Employee Assistance Plan, Healthfirst 401(k) plan plus much more!

If you are interested in this position, please complete the following steps to CONFIRM your appointment.

  • Create a candidate profile AND apply for this position below.
  • Complete the mandatory TalentCentral Contact Center Online Assessment by using the following link (desktop or laptop compatible only, no mobile devices please): https://talentcentral.us.shl.com/player/link/1efa496890004f7cac3fcf56a2a95750
  • If your assessment results show a potential match, a member of our Talent Acquisition team will call you to complete a phone screen.
  • Upon successful completion of the above steps, you will receive an email invitation to attend our career event for an in-person interview. 

 

 

 Duties and Responsibilities Include:

  • Interacting by phone with providers and members to provide information in response to inquiries, concerns, and questions about insurance coverage and products Healthfirst offers.
  • Transferring calls from members and providers to the appropriate department.
  • Following-up on inquiries and complaints that have not been resolved.         
  • Interacts with customers to provide information in response to inquiries about products and services.           
  • Perform research on billing inquires and claims to provide payments and refunds.   
  • Acts as a liaison between various departments to address concerns.             
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquiries not immediately resolved.
  • Research member/provider billing and claims issues.
  • Research payment and refund issues.
  • Handle and resolve customer’s complaints.
  • Ability to navigate through automated information systems to analyze the caller’s situation.
  • Ability to perform in a fast paced, changing environment
  • Speaks in a way the customer can understand.
  • Serves as liaison between the customer and various departments.
  • Other duties as assigned by the management team related to job functions (sort incoming faxes, correspondence, fax transportation forms, etc.)
  • May be required to work some overtime as the business requires.
  • May be required to work flexible schedules (nights, weekends), or change schedules as it is determined necessary based on the needs of the business, which are subject to change.
  • Demonstrates the ability to perform in a highly metric driven environment, maintaining minimum quality scores or better.
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Minimum Qualifications:

  • Mandatory minimum education requirement of a High School Diploma or GED equivalent from an accredited institution.
  • Work experience in a face to face or call center environment. 
  • Experience multitasking between programs and completing required data entry of client demographics or client look up systems while talking to Healthfirst customers.
  • Work experience using a corporate email system.
  • Experience navigating through system applications on a desktop computer. 
  • Adapt to a fast pace and ever changing environment.
  • Flexibility to work evening and weekends due to business needs.

Preferred Qualifications:

  • Healthcare industry work experience.
  • Call Center experience in a metrics driven environment.
  • Previous healthcare work experience interacting with members and/or providers.
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CLICK HERE TO APPLY

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