Lumen is hiring work from home in many states.
Lumen is a huge technology company. Lumen serves customers in 60 countries. Lumen is hiring outbound sales reps.
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The Role
The Account Manager II – Outbound Sales rep is responsible for handling inbound and outbound customer calls for care, sales, & retention for Lumen’s product portfolio. Accountable for protecting base revenue, incremental new sales to existing clients, new logo sales, and meeting/exceeding sales/service targets and quality customer service expectations.
The Main Responsibilities
Essential Duties:
- Responsible for updating relevant customer information-including but not limited to customer activity; funnel; opportunity updates; maintenance of monthly goals; customer proposals; customer contracts.
- Create sales in new accounts and cultivate new opportunities within existing accounts
- Resolves customer issues/problems, attempting to transition those calls into sales opportunities.
- Fulfills complex and solution diverse sales opportunities with national solution with potential MRR>$500. Includes multi-site national solutions with layered solution
Engages with pricing and order management (POM) and required to work managed service agreements (MSAs) - Engage with service delivery team on complex solutions requiring project managers
- Enters local (ENS/CRIS) orders
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What We Look For in a Candidate
Basic Qualifications:
- High School diploma, GED or equivalent education excellent oral and written communication skills.
- Ability to multi-task in a dynamic environment.
- Active listening skills to identify sales opportunities.
Preferred Qualifications:
- Prior sales and care work experience of 2 – 5 years inbound and/or outbound experience
- Proficiency in Salesforce and Inside Sales.Com; sales tools Marketo, TMI, SalesLink
- Well-developed interpersonal skills with the ability to interface at all levels within the organization and maintain composure during stressful situations
- Works independantly as necessary
What to Expect Next
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- Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now
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