ModSquad is Hiring Work from Home in Many States Now!

ModSquad is hiring work from home in the US!

ModSquad is a digital engagement service company that operates globally. This company has thousands of moderators. They are hiring work from home customer support in many states.

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Virtual Req #15524

Monday, February 1, 2021

At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation’s largest retailers (over 6,000 locations).

We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.

We are Jackson Hewitt, Working Hard for the Hardest Working.

NO SALES – NO OUTBOUND CALLS – FLEXIBLE SCHEDULES – A REAL WORK AT HOME OPPORTUNITY

In a world where the hardest working Americans are strapped for both time, and money, Jackson Hewitt is on a mission to be their advocate. For many of our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive.

We would like your help in supporting our 6000 nationwide offices to run smoothly by troubleshooting and fixing the tech and software related issues that inevitably come up!

POSITION DESCRIPTION

DEPARTMENT: Operations Support, Hardware and Processing

POSITION TITLE: Operations Support Representative 1 Phone and/or Chat

REPORTS TO: Operations Support Supervisor

LOCATION:Remote – Work at Home

POSITION SUMMARY

The Operations Support Representative 1 position is responsible for providing a world class experience to Jackson Hewitt Franchise and Corporate employees by answering Technical calls related to Software, Hardware and Network issues in a Work at Home Contact Center environment. You will resolve 1st Tier level interactions via phone and chat, or escalating to Tier 2 upon Employee request or applicable resolution path.

This is a Seasonal Position with a possible duration of mid-November, through mid-April the following year.

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Work From Home! Flexible Schedules! ModSquad is seeking Mod Contractors with phone customer support skills to join our network!

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our phone Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon. Time commitments vary so you have the flexibility to manage your schedule.

Join our ModSquad team from around the world today!!!

Required Skills and Experience:

- A minimum of 1-2 years of customer support experience in a call-center, remote environment, or corporate customer service department
- Has a verifiable track record solving customer problems and generating measurable results
- Has a quiet work space to provide phone support from home
- Can demonstrate written accuracy and precise verbal communication
- Can type accurately at a minimum of 45 words per minute
- Is equally effective producing results as a part of a team or as an individual contributor
- Is a multitasking ninja!
- Has operated in a deadline driven environment
- Has operated in an environment that requires minimum levels of production
- Has operated in a production environment which requires meeting quality standards
- Cares about details, is very reliable, and has a strong level of customer empathy!
- Is tech savvy

Availability:

- At least 20 hours of availability or more
- Open availability

To Apply: Click the “Apply For This Job” link on this page.

Pay Rate: Dependent on Project

Work From Home! Flexible Schedules! ModSquad is seeking Mod Contractors with phone customer support skills to join our network!

Join our ModSquad team from around the world today!!!

Required Skills and Experience:

- A minimum of 1-2 years of customer support experience in a call-center, remote environment, or corporate customer service department
- Has a verifiable track record solving customer problems and generating measurable results
- Has a quiet work space to provide phone support from home
- Can demonstrate written accuracy and precise verbal communication
- Can type accurately at a minimum of 45 words per minute
- Is equally effective producing results as a part of a team or as an individual contributor
- Is a multitasking ninja!
- Has operated in a deadline driven environment
- Has operated in an environment that requires minimum levels of production
- Has operated in a production environment which requires meeting quality standards
- Cares about details, is very reliable, and has a strong level of customer empathy!
- Is tech savvy