Pearson is Hiring Work from Home in Many States!

Pearson is hiring work from home in most states!

Pearson is a huge education and publishing company. Pearson is one of the largest publishers in the world. Pearson is hiring remote customer success associates in many states now!

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Customer Success Associate

Description

Customer Success Associate

Customer Success

Pearson N.A. Higher Education Services

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

The Customer Success Organization drives instructor usage, success, and retention of Pearson digital solutions. We equip instructors with the skills needed to derive the maximum value from their digital solution to improve teaching and learning outcomes. Through integrity, passion, drive, and constant improvement, we build highly effective teams who put the customer at the center of all that we do. 

ROLE SPECIFICS

The Director of Customer Success is seeking a Customer Success Associate to join our team of self-motivated employees determined to deliver top notch customer experiences . This is an opportunity for a goal driven and customer focused candidate who is ready to impact business needs and expectations across a broad customer base year over year. They will join a team of Customer Success Associates focused on achieving annual subscription and retention goals across a National Accounts base.

The Customer Success Associate position is an opportunity to start your career with a fast growing and market leading Customer Success team. In this role you will engage regularly with customers to advise and demonstrate Pearson subscription solutions. Your work will further involve setting faculty up for success, driving usage and value of the selected subscription model, and retaining the customer term on term.

You will learn/understand Pearson subscription solutions to ensure you can guide Instructor onboarding while delivering best practices and training opportunities to ensure maximum usage and retention. You must have strong technical acumen with a demonstrated ability to learn technologies and integrations, quickly. A skilled influencer who can navigate conversations and present solutions with confidence will excel in this role. The collective actions will ensure customer success engagement achieves CSAT and NPS goals. Responsibilities will include:

Drive usage and value of Pearson subscription solutions.
Accurate CRM tracking of course information, key contacts and all teaching assignments in Salesforce to ensure faculty are set up for success.
Deliver the appropriate Customer Success Services across varying customer profiles.
Guide faculty through needs and opportunities with integration services.
Aid in the transition to new platforms due to upgrades and product retirements.
Leverage data to proactively engage customers.
Ensure Customer Success services for both print and subscriptions customers are delivered appropriately and to strong CSAT and NPS scores.

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Qualifications

SKILLS/KNOWLEDGE/ABILITIES

Ability to manage a variety of customer and professional relationships and workflows.
Ability to learn new products & processes and be responsible for guiding customers on changes and upgrades.
Ability to do work aligned to the values of integrity, positivity, collaboration, growth mindset, and being customer focused. 
Values Integrity – open and honest with self and others. Dependable and follows through on commitments. Chooses to do the right thing, even when it’s the harder thing. Accountable to self, colleagues and customers.
Values Passion – about Customer Success and strives to be an exemplar in the industry. Passionate about our customers and their ability to be successful teaching with our solutions; about the value that educators and learners can realize as they get deeper into our solutions. Values the positivity, dedication, energy, and commitment that passionate people bring to their work.  
Values Drive - pushes through resistance, working constantly towards our goals. Aims high, seeks better results, and works smart to ensure our customers are always getting value.   
Values Constant Improvement - embodies a growth mindset, a desire to embark on a continuous journey of improvement. Embraces the challenge of growth over the comfort of status quo.

REQUIRED KNOWLEDGE AND EXPERIENCE 

Bachelor’s degree or equivalent experience required – course work/experience related to Education, Business, Marketing, and/or Communications.
1-2 years of experience in Education, Customer Success, Account Management, or Marketing.
1-2 years of experience Higher Education private and/or for-profit sector preferred.

Potential for 20% Travel – CS Meetings, Product Meetings, National Sales Meetings, Campus Travel

Locations : Hoboken, NJ; Boston, MA; Columbus, OH; Denver, CO; Remote flexibility

Equal Employment Opportunity

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply

Primary Location: US-RE-Remote

Work Locations: US-Remote Remote

Job: Sales

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Dec 22, 2020

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2012246