Description

A growing apparel company located in West Los Angeles is looking for a remote Customer Service Representative to start immediately. Job duties will include phone, email, and chat customer service. The clothing company uses Shopify and Netsuite. The customer service representative role is open because the company is very busy and growing. This is a long term temporary position that could possibly go full time for the right candidate. OfficeTeam is looking for a candidate with excellent written and verbal communication skills. Experience in the fashion industry or a degree from FIDM is preferred! Previous customer service and retail experience is highly preferred. Hours for the role are 9am-6pm and pay is $19/hour during the temporary period. If the candidate is a great fit, they may consider a full time offer down the road. The salary once full time is $20-$25/hour. This is a fully remote position (even after COVID) and you can sit anywhere in the US.

Key responsibilities

– May support business development and client referral goals by actively cross-selling and referring customers

– Offer friendly, accurate customer service in a timely fashion

– Handle incoming telephone calls

– Field and send written business correspondence

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Requirements

– Data entry experience highly desired

– Customer service experience

– Demonstrated knowledge of navigating basic office equipment and protocols

– Adeptness in Typing Data Entry

– Expertise in CRM

– Foundational knowledge in call centers

– Comprehensive knowledge of Call Center Customer Service

– Strong computer skills including customer database systems

– Microsoft Office experience preferred

– Enthusiastic attitude and an engaging businesslike approach

– Experience performing extensive research to resolve complex customer inquiries

– 2+ years’ experience with performing in a goal-driven & customer-focused environment preferred

– Comfort and confidence when interacting with internal and external partners and clients/customers

– Excellent written, verbal and social communication skills highly desired

– Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

– Excellent problem-solving skills

– Strong customer service and office administrative skills

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If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!