Rosetta Stone is Hiring Work from Home in Many States!

Rosetta Stone is hiring work from home in many states!

Rosetta Stone is a huge software company that works in literacy and language! Rosetta Stone is a multi-million dollar business! Rosetta Stone is hiring work from home in many states now!

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Position Overview:

We are looking for a Customer Success Administrative Coordinator who will be responsible for providing support for the Customer Success team. Reporting to the Manager of Customer Success Operations, the role will ensure efficient operations through a variety of tasks related to organization, communication, scheduling and technology tool support. We are looking for an individual who is extremely organized, efficient, and comfortable with supporting a large team with varied needs and can grow as the role evolves. The ideal candidate is resourceful, a good problem solver, and detail oriented.

Core Responsibilities:

Schedule internal meetings and national customer events events using Google Calendar, Webex, and Bluejeans
Webex Subject Matter Expert and lead project support for Webex, web meeting platform including liaising with Webex on technical issues, training customer support in managing Webex related questions, and advising internal teams on their use of Webex.
Provide technology support such as troubleshooting and tips for tools such as Highspot(content management), YouCanBookMe, etc.
Update organizational charts and team lists, group emails, etc.
Administrative onboarding and offboarding of employees
Production of biweekly newsletter using MailChimp
Resource organization
Data entry and organization
Handle multiple projects
Providing information by answering questions and requests
Assist in the preparation of communications
Understand all Lexia’s programs at a high level
Understand and follow internal Lexia systems and processes
Understand roles of each team within Customer Success

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Qualifications:

Completion of college courses required; Associate’s or Bachelor’s degree highly preferred.
2 years administrative, customer success or project management experience in a professional setting
Familiarity with project management
Highly adept with technology, and quick to learn new technologies, apply solutions, and teach others to use the technology effectively
Ability to effectively communicate via email, chat, and phone ensuring all tasks are accurate and delivered with high quality and in a timely manner (excellent written and verbal communication skills)
Excellent time management skills and ability to multitask and prioritize work
Strong organizational and planning skills
Experience with Google suite, Webex or other virtual meeting platforms
Facility with Salesforce (CRM) and project management tools such as Trello, TaskRay or similar
Self motivated, highly accountable, reliable, able to prioritize, able to work independently, demonstrated ability in working with different styles and multiple groups
Familiarity and/or experience with learning business software tools
A cover letter is REQUIRED for consideration of this role.

We Are Customer Success

We put the customer at the center of all we do. We are the troubleshooters, the problem solvers, the virtual tour guides, the motivators, the techies, and the literacy and language experts who partner with you to achieve your goals and ensure optimal student outcomes. Our passion is to make the customer experience the very best it can be. Are you ready to make Customer First your mantra?

Working With Us

You’ll have the best of all worlds… the opportunity to work with passionate, talented people who are the best in their fields. Rosetta Stone and Lexia full time employees also enjoy a generous vacation policy, outstanding health and financial benefits, and much more.

Employee well-being is first and foremost at Rosetta Stone — we know that professional success depends on personal health and happiness. That’s why we empower you with benefits you can use to succeed in every area of your life, including: