Sedgwick is Hiring Work from Home in Many States!

Sedgwick is hiring work from home in some states!

Sedgwick is one of the leading companies for technology and business solutions. Sedgwick has over 21,000 employees around the globe. Sedgwick is hiring service center associates in many states!

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PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Assigns new claims to the appropriate claims handler.
Enters verbal and written application information that meets both the internal and external customers’ requirements accurately into the claims management system.
Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
Participates in and maintains a quality service culture within the Customer Service Team.
Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.
Supports the organization’s quality program(s).

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QUALIFICATIONS

Education & Licensing
High school diploma or GED required.

Experience
One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

Skills & Knowledge

Excellent oral and written communication
PC literate, including Microsoft Office products
Good customer service skills
Strong organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking