Shake Shack is Hiring Work from Home Customer Service with Full Benefits
Shake Shack Work from Home Jobs:Job Description
You will work from home as a Guest Support Representative .
Shake Shack did not specify how many work from home people they are hiring. They also did not indicate which states they are hiring from. However, because Shake Shack is a big company traded on the New York Stock Exchange and also has many stores, chances are 9 out of 10 they will be hiring many Work from Home Guest Support Representatives.
Job Application Link for Shake Shack Work from Home Jobs is found at the end of this Blog Post. Please Use it to Apply.
In this role, you’ll deliver best-in-class digital hospitality to guests, supporting online channel management and engaging with guests via email, social media and review sites. This is a remote position, allowing you to work from home, with internet reimbursement and work laptop provided. Flexible schedule available, weekend work required.
Below are the full details of the Shake Shack Work from Home Jobs offer as presented by Shake Shack;
Shake Shack Work from Home Jobs: Key Responsibilities
1. Support the guest experience program at Shake Shack, delivering above-and- beyond hospitality via email, phone and other digital communications.
Embrace and convey the Shake Shack brand voice and positioning via marketing and communications in online materials and conversations.
Engage directly with guests to create and maintain an ongoing positive conversation about Shake Shack.
Act as a main point of contact for guest hospitality via digital channels and ensure timely responses to guests.
2. Encourage social media and review site engagement by monitoring channels and interacting with guests.
Monitor Shake Shack’s presence on review sites and continuously engage with guests to support Shake Shack’s focus on hospitality.
3. Update guest data via social media, review sites and the guest experience platform.
Use systems to track guest feedback trends and communicate actionable recommendations to SSE.
4. Work as a key liaison between the guest experience team and other stakeholders to communicate guest feedback.
Act as main point of contact for guest hospitality via shakeshack.com. Liaise with operations teams at each Shack to keep them up-to-date on guest feedback and elicit responses and/or action as needed.
Shake Shack Work from Home Jobs: Skills & Knowledge Needed
Knowledge of social media channels such as Facebook, Twitter and Instagram
Proficiency in Microsoft Office, particularly Excel and PowerPoint.
Ability to participate and complete mandatory training (this schedule may be different from your schedule upon hiring)
Experience working with CRM platforms such as Desk and SalesForce Service Cloud
1+ year of professional customer support experience in food and hospitality and/or lifestyle brand
Shake Shack Work from Home Jobs: Benefits include:
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Paid Time Off
Professional Career Development
Discounted Fitness Programs
Choice of Global Cash Card or Direct Deposit
Shake Shack Work from Home Jobs: How to Apply
Click Here to Apply for Shake Shack Work from Home Jobs
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