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How We Make Money Online > Work From Home Jobs > Shake Shack is Hiring Work from Home in Many States
Shake Shack is Hiring Work from Home in Many States

Shake Shack is Hiring Work from Home in Many States

6 months ago by Moses Goldman Leave a Comment

Shake Shack is hiring work from home in many states.

Shake Shack is one of the fastest-growing food chains in America. Shake Shack owns 250 chains globally. Shake Shack is hiring for Guest Support Representatives. 

We are participants in the Amazon Associates program. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

If you are not interested in this Shake Shack work at home job, you can attend a FREE work at home workshop here. Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and make up to $60/hr! HEAD HERE to begin your work-at-home career.

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Guest Support Representative 

The Guest Support Representative will deliver best-in-class digital hospitality to guests, supporting online channel management and engaging with guests via email and review sites.

This is a remote position. 

Key Responsibilities

  1. Support the guest experience program at Shake Shack, delivering above-and-beyond hospitality via email, phone and other digital communications.
    • Embrace and convey the Shake Shack brand voice and positioning via marketing and communications in online materials and conversations.
    • Engage directly with guests to create and maintain an ongoing positive conversation about Shake Shack.
    • Act as a main point of contact for guest hospitality via digital channels and ensure timely responses to guests.
  2. Encourage review site engagement by monitoring channels and interacting with guests.
    • Monitor Shake Shack’s presence on Yelp and continuously engage with guests to support Shake Shack’s focus on hospitality.
  3. Work as a key liaison between the guest experience team and other stakeholders to communicate guest feedback.
    • Contribute thoughts on guest feedback trends in weekly team meetings to be shared cross departmentally 
    • Liaise with operations teams at each Shack to keep them up-to-date on guest feedback and elicit responses and/or action as needed.

Skills & Knowledge

  • High School Diploma or equivalent 

Experience

  • Experience working with CRM platforms such as Desk and Salesforce Service Cloud.
  • 1+ year of professional customer support experience in food and hospitality and/or lifestyle brand
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Requirements

  • Ability to participate and complete mandatory training (this schedule may be different from your schedule upon hiring)
  • High-speed internet access, connected to a secure network. A secure network is one that you must enter a password in order to join (not a public internet, etc.). Up to $50 monthly will be reimbursed by Shake Shack.

Our Benefits include:

  • Medical, Dental, and Vision Insurance
  • 401K Plan with Company Match
  • Paid Time Off
  • Professional Career Development
  • Discounted Fitness Programs
  • Choice of Global Cash Card or Direct Deposit
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