Shake Shack is hiring work from home in many states.
Shake Shack is one of the fastest-growing food chains in America. Shake Shack owns 250 chains globally. Shake Shack is hiring for Guest Support Representatives.
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Guest Support Representative
The Guest Support Representative will deliver best-in-class digital hospitality to guests, supporting online channel management and engaging with guests via email and review sites.
This is a remote position.
Key Responsibilities
- Support the guest experience program at Shake Shack, delivering above-and-beyond hospitality via email, phone and other digital communications.
- Embrace and convey the Shake Shack brand voice and positioning via marketing and communications in online materials and conversations.
- Engage directly with guests to create and maintain an ongoing positive conversation about Shake Shack.
- Act as a main point of contact for guest hospitality via digital channels and ensure timely responses to guests.
- Encourage review site engagement by monitoring channels and interacting with guests.
- Monitor Shake Shack’s presence on Yelp and continuously engage with guests to support Shake Shack’s focus on hospitality.
- Work as a key liaison between the guest experience team and other stakeholders to communicate guest feedback.
- Contribute thoughts on guest feedback trends in weekly team meetings to be shared cross departmentally
- Liaise with operations teams at each Shack to keep them up-to-date on guest feedback and elicit responses and/or action as needed.
Skills & Knowledge
- High School Diploma or equivalent
Experience
- Experience working with CRM platforms such as Desk and Salesforce Service Cloud.
- 1+ year of professional customer support experience in food and hospitality and/or lifestyle brand
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Requirements
- Ability to participate and complete mandatory training (this schedule may be different from your schedule upon hiring)
- High-speed internet access, connected to a secure network. A secure network is one that you must enter a password in order to join (not a public internet, etc.). Up to $50 monthly will be reimbursed by Shake Shack.
Our Benefits include:
- Medical, Dental, and Vision Insurance
- 401K Plan with Company Match
- Paid Time Off
- Professional Career Development
- Discounted Fitness Programs
- Choice of Global Cash Card or Direct Deposit
- Make Extra $500/Month from Home
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