Sitel is hiring work from home in the U.S.A.

Sitel provides customer support to many companies all around the world! Sitel makes over $1 billion every year! Sitel is hiring work from home in many states right now!

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Part Time Work at Home Customer Service Representative

Customer Service

Sitel

Do you enjoy helping others? We are looking for Part Time Customer Service Representatives to provide customer support for a multi-billion dollar global wholesale leader. You will take calls and chat inquiries from members and assist them through the online ordering process. This position is virtual and requires a home office setting that is noise and distraction-free.

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Role & responsibilities

Receive and process chats and/or calls to answer customer questions about order status, delivery, errors, returns, membership or other concerns with online orders
Communicate with vendors, merchandising, operations and member service center to get and provide updates, minimize delays and resolve issues
Handle between 20-25 contacts per day
Document and maintain records of customer interactions

Qualifications & experience

Strong communication skills, including the ability to toggle between screens while chatting with the member, vendor or warehouse
Type minimum of 30 words per minute at 80% accuracy
Customer service and/or retail experience preferred
18+ years of age
High school diploma (higher education preferred)
Must pass a background check and drug screening