Squarespace is Hiring Work at Home in all 50 states!

Squarespace is hiring work at home in many states!

Squarespace is a huge digital platform that allows users to build and modify web pages! Squarespace is a multi-million dollar company! Squarespace is seeking work at home customer support advisors in the U.S.!

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Acuity Scheduling allows businesses to offer online booking and effortlessly manage their appointments. Acuity, which became a Squarespace company in 2019, is a market leader, serving more than 90,000 businesses of all sizes and handling tens of millions of appointments each year. Our mission is to help businesses who rely on appointments do more of what they enjoy.

We are looking for an empathetic human in search of a customer-centric career working remotely to support our customer’s needs. We are a connected, collaborative, unique remote team where you can show up as your authentic self while helping entrepreneurs and small business owners succeed! Our guiding philosophy in support at Acuity is to be fast, accurate, and human.

This is a US based remote role that reports into a Team Lead.The role will begin on Monday, September 28th.

RESPONSIBILITIES

Engage our customers via email and live chat with your dynamic writing skills in a fast, accurate and human way.
Use established workflows to serve the most valuable tickets to your inbox
Problem-solve and troubleshoot straightforward and complex customer issues
Be an engaged member of the support team participating in projects and specialized support as needed
Stay up to date on new product features and improvements
Collaborate and communicate with teammates to learn, improve, and iterate on new ways of working together and helping each other and our customers

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QUALIFICATIONS

Must be available to be part of a cohort that covers one of the following Monday-Friday shifts:
- 1pm – 10pm PT / 4pm – 1am ET
- 11:30am – 8:30pm PT / 2:30pm – 11:30 pm ET
Must be available for a consistent daily shift for a schedule of 40 hours a week with occasional weekend and holiday coverage when our customers need us.
Must be available for remote training starting on Monday, September 28th:
- September 28th – October 23rd: 9am – 6pm PT / 12pm – 9pm ET
To be eligible for this role, you will need to live in one of the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, or Wisconsin
Exceptional writing skills with strengths in grammar and spelling
Strong reading comprehension skills with an innate curiosity to help identify the root cause of a problem
Comfortable working autonomously in a remote role
Experience with CSS, HTML, JavaScript, Acuity Scheduling, or Squarespace is a huge plus
A quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair and a desk
Uninterrupted, reliable network connection