T-Mobile is Hiring Work from Home in Many States

Responsibilities

Here’s what we’ll count on you to do:

• Create happy customers – we were named #1 in customer satisfaction every month in 2016 by Nielsen. So we are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve.
• Provide exceptional service so customers stay longer – we bring our life experiences, knowledge and passion for exceptional service to all we do. We personalize every interaction and provide solutions to take care of our customers and create lifelong T-Mobile fans.
• Offer thoughtful product and service recommendations – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience.
• Have serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do and we love having fun doing it!

Qualifications

What we’re looking for in an Expert:

• You have a High School diploma or GED
• You’re a pro on the computer
• You know how to juggle multiple tasks at the same time
• You have an excitement about mobile devices and/or technology
• You have the flexibility to work any shift, including nights and especially weekends
• Ability to embrace change and adapt as we continue to define this new role
• Ability to read and follow instructions for specific customer resolution tasks
• Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers
• Ability to work as part of a team to achieve individual and team results
• Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role
• Also responsible for other duties/projects as assigned by business management as needed

Come on. You know this is the challenge you’ve been looking for. Take the plunge and apply today. We offer incredible benefits, competitive pay and bonuses, and the chance to build a career that you can take in any direction you want to go! Let’s do this already!

Minimum Qualifications

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Pre-employment background screen

Additional Temporary Requirements

1. Have a minimum connection speed of 15 Mbps download speed