hilton work from home jobs

Below are the full details from Hilton work from home jobs…

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Hilton Work from Home Jobs: JOB RESPONSIBILITIES

• Deliver excellent service by answering back-to-back calls throughout your shift and responding in a friendly, timely, and consultative manner, using discovery principles to uncover the customer needs and matching to the appropriate Hilton offering or solution.
• Develop an understanding of Hilton and partner offerings (e.g. timeshares, car rentals, credit card, etc.), and then utilize that knowledge to maximize revenue through consultative selling.
• Demonstrate competency proficiency combined with meeting specific sales and customer service goals and metrics daily. Examples of required metrics and competencies include: customer satisfaction scores, revenue generated per call, upselling, cross-selling, first-call resolution, communication, good judgment, and customer focus.
• Demonstrate a high-level of accountability and engagement by identifying areas of opportunity to improve the customer experience and driving recommendations/solutions that improve every interaction.
• Display an ability to tactfully acknowledge service failures and identify service recovery options in order to maintain customer loyalty.
• Build appropriate connections and trust with the customer to effectively counteract objections through negotiating and/or upselling and cross-selling.
• Utilize various resources that provide information on the property (e.g. location, promotions, transportation, etc.) to offer clear and accurate details to customers.
• Effectively use tools to respond to customer inquiries, including (but not limited to) reservation requests, Hilton Honors account/promotional information, service/stay related concerns, etc.
• Be receptive to feedback and apply performance improvement suggestions quickly.

Live Organizational Tenets:

• Advocate relentlessly for the customer and share broadly
• Build systems, processes, and training to deliver exceptional experiences
• Celebrate and recognize successes
• Innovate fearlessly
• Trust each other and use good judgment

Additional Requirements:

• You will need to be flexible with your schedule. Your work hours will be based on business and customer needs.
  • Department is open nights, weekends and holidays. Employees are expected to be present and available to take calls during all scheduled shifts. During peak volumes, additional hours may be required with advanced notice, and during slower volumes, there may be the option for team members to schedule fewer hours.
• Ability to provide a quiet work environment or home office, free from noise and distractions for your entire shift and be self-motivated
• Attendance and active participation in virtual training sessions, including timely and 100% completion of self-paced training modules
• Regular and punctual attendance, in conformance with the standards established by HRCC, is critical to the successful performance of this position
• Effective time management and ability to work independently in a Work-From-Home or onsite environment

Hilton Work from Home Jobs: Equipment:

We will provide some of the technical hardware equipment for you to perform in your role including desktop terminal/hard drive, USB keyboard and mouse, USB headset with microphone compatible with hard drive, flash drive, and Ethernet cable. 

You will be required to provide the following equipment:

• Monitor
• Surge protector
• High speed wired internet service of 10 mbps or higher (WiFi is not permitted)

Important Note: In the event your internet connection does not support Hilton’s voice network, we require you to provide home phone service and a dial pad with corded headset.

Hilton Work from Home Jobs: Availability/Locations: 

We are currently hiring candidates in 28 states across the country, including: Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin and Wyoming. 

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

• You think and act independently, use good judgment, and build rapport with customers.
• You deliver great customer experiences, thrive in a virtual environment, and are invigorated by constant personal interaction.
• You are willing to learn and embrace Hilton values and HRCC tenets, which guide our unique style of service.
• You take ownership, are accountable, and take initiative.
• You are high-energy, positive, and have excellent communication and active listening skills, including speaking, reading, and writing fluently in English.
• You possess strong sales and service skills and can influence customers.
• You have the ability to support a flexible working schedule.
• You can set up job related computer equipment, run various computer programs, troubleshoot, and fix issues independently. You are accountable for downtime related to technology issues and report outages in a timely manner.

HILTON WORK FROM HOME JOBS: APPLY HERE