Work from home jobs update: Work-at-Home Customer Support – Sutherland is Hiring in All 50 States. They are looking for work from home people to provide customer support to their Fortune 1000 Clients around the world.
Great news for Work at Home Moms, Stay at Home Moms and Dads, Students, Retirees and all else.
Here’s the inside scoop: Sutherland is one of the most trusted work at home employers in the United States. Sutherland is on the list of FlexJob’s Top 100 Work from Home Companies to work for in 2018. The company has also been selected as one of Inc 500 fastest growing companies in America.
Sutherland has 120 clients from the Fortune 1000, and complete 43 million transactions a month in 19 countries around the world. So you can be sure that you’re working with a great work from home employer.
Work at Home Jobs require good quality computers and digital tools to get the job done. Head over here to check out available computer options for your work at home career.
Sutherland Work from Home Jobs: Job Description
• Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues
• Educate customers about a product or service they currently have
• Offer customers solutions through other products and services that would help to meet their needs using a service-to-sales approach
• Use active listening and probing question skills to help troubleshoot and resolve customer technical issues
• Verify customer account information and update necessary information, as needed
• Access the company databases and provide instructions to customers to determine the root cause of their problem
• Multi-task and interact with other departments to resolve customer needs, check status of work orders, and schedule appointments and service calls
• Ensure customer needs are met with follow-up calls and communications Handle multiple tasks simultaneously while creating an exceptional caller experience
• Driven for success and comfortable working independently
• Attend job-related training, refresher training, updates, and cross training
• Participate in team meetings and individual team meetings
• Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business
• Extensive paid training
• Unlimited advancement opportunities
• Performance bonuses
• Sales incentives
• Unique recognition programs
Sutherland Work from Home Jobs: Qualifications
To be eligible for this position, you need:
- A high school diploma or GED
- Basic PC keyboarding skills, basic Microsoft Office experience (Outlook, Word, Excel)
- Direct client contact technical support experience (preferred)
- Excellent verbal and written communication skills; proficient reading skills
- Excellent problem diagnosis and problem-solving skills
- Multi-tasking skills, showcased through the use of several applications
- CRM application experience (preferred, but not required)
- Service to sales experience (preferred, but not required)
Sutherland Work from Home Jobs: Computer Requirements
- Excellent Internet connectivity:
- Access speeds of 1 Mbps upload and 5 Mbps download – the faster the better! *Wireless and/or satellite Internet Service Providers are not compatible with our systems.
- Productive work environment:
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
- A quiet and distraction-free, secure place to work.
- A computer with:
- 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
- 2 GB RAM
- 10 GB available hard drive space
- One or more available USB ports (2.0 or greater)
- Sound/audio support
- Windows 7, Windows 8, Windows 8.1, or Windows 10
- Two monitors
- A headset that is/has:
- USB
- Dual ear
- Noise-cancelling microphone
- *Preferred: Logitech USB H570e, Jabra UC Voice 150, or Microsoft Life Chat LX-6000 for Business
Work at Home Jobs require good quality computers and digital tools to get the job done. Head over here to check out available computer options for your work at home career.
Sutherland Work from Home Jobs
Work at Home Jobs require good quality computers and digital tools to get the job done. Head over here to check out available computer options for your work at home career.
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