Transcom is Hiring Work from Home in Many States

Transcom is hiring work from home right now. Transcom is an excellent customer service company!

Transcom is an innovative global leader specializing in providing outstanding customer experiences. Transcom is one of the most reliable work from home companies. They treat their work from home companies very well!

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Transcom Work from Home Jobs

We’ve got an exciting career opportunity for you if you can:

• Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
• Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

What’s In It For You?

• Position as a Transcom employee (not an independent contractor)
• Improved Work / Life balance with paid time off (PTO)
• Health Benefits for you and your family, including medical, dental, vision
• 401(k) Investment options with employer match opportunities
• 100% work at home, including training
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people 

Requirements

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time workweek of 32-40 hours, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including the ability to accurately type at least 30 wpm
• Excellent English is written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathy
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged sitting.
• Experience in a technical support role or troubleshooting technical issues preferred
• Previous call center and/or work from home experience preferred
• *Must live and work in one of the following states:
  AL, AR, AZ, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MO, MS, NE, NM
  NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI

Home Office Requirements

• Secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
• Reliable DSL or Cable Internet 
  • A connection must be hardwired into a modem/router via ethernet
  • (Dial-up, Wireless or Satellite internet service cannot be used)
  • Minimum download speed 5 Mbps
  • Minimum upload speed 1 Mbps
  • Ping less than 100 ms
• Ability to provide a wired USB headset
• A windows desktop or laptop that meets below minimum requirements:
  • Minimum CPU Clock Speed – 1.5 GHz (1500mhz)
  • Compatible processor (2 cores of higher)
    • Incompatible Intel processors (Celeron & Pentium D)
    • Incompatible AMD processors (Athlon X2 & Sempron)
    • Mobile Processors (denoted as M) are incompatible
  • Minimum Memory – 4GB RAM
  • Storage – Hard drive must have at least 10GB of free space
  • Ports – Minimum 1 USB 2.0 port
• Webcam (required)

 

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