UnitedHealth Group is Hiring Work from Home in the US!

UnitedHealth Group is hiring work from home in all 50 states.

UnitedHealth Group is one of the biggest insurance companies in the US. UnitedHealth Group makes over $20 billion a year. UnitedHealth Group is hiring work from home customer service reps in many states!

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At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone.

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI’s customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life’s best work.

Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

This position is full-time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 10:00am to 7:00pm Monday – Friday with a rotating Saturday shift of 7:00am to 3:00pm. It may be necessary, given the business need, to work occasional overtime

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

We offer 4 weeks of paid training. The hours during training will be 8:00am to 4:30pm, Monday – Friday. After that 10-7pm CST. Based on performance, the candidate will advance to an additional 2 weeks of training.

Training will be conducted virtually from your home.

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*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

What we do defines who we are. Take a deeper look at how we’re providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/

Primary Responsibilities:

Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.
Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries.
Identify potential behavioral health situations and follow contract specific protocol to assist callers.
Maintain constant awareness of service level and queue status in order to meet contractual requirements.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)
Customer service experience
United States Citizenship
Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
You will be required to adhere to UnitedHealth Group’s US Telecommuting Policy
If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

Proficient computer skills including Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Word (creating and editing word documents), and Outlook (email and calendar)
Experience working in the Healthcare Industry
Experience working with Medicaid or Medicare
Experience working in a call center environment
Prior military experience

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non – clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we’ve taken to ensure employee well-being include:

Transitioned our new hire training classes to be conducted virtually
Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
Fully cover the COVID-19 healthcare costs for our employees
Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home