Wayfair is hiring work from home in many states!
Wayfair is a huge e-commerce company that sells furniture and goods! Wayfair is a billion-dollar company! Wayfair is seeking remote customer service representatives!
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Job Description
Wayfair is seeking Work from Home Customer Service Representatives to join our Frontline Customer Outreach Team
The starting rate of pay is $14/hr. At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Frontline Customer Outreach Team (FCOT) works closely with suppliers and customers to address product questions and order issues which require additional assistance. The FCOT team works proactively in a fast-paced environment to resolve customer order issues
and ensure an effortless customer experience. At Wayfair, we are passionate about our customers and work to delight them on every interaction with Wayfair.
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What You’ll Do
- You will resolve customer order issues and questions while building a relationship with the customer
- Provide service to customers seeking assistance with pre-order product questions and post-order issues such as wrong product received, partial cancellations and Canadian transit issues
- You will exceed customer satisfaction, efficiency metrics and issue resolution targets
- Continuously look for areas of improvement and communicate trends in customer issues to leadership as appropriate
- Simultaneously navigate multiple software applications and technologies
- You will demonstrate conflict management skills and maintain professional composure
What You’ll Need
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Excellent communication and relationship building skills
- Passion for helping others
- A successful track record working in a high-volume environment
- Regular and reliable attendance
- Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)
- A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
- Make Extra $2000/Month from Home
- Become a Pinterest Virtual Assistant
- How to Start a Blog
- Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
- SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
- Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now
- Fiverr Gigs: Earn money from simple gigs. Earn extra money TODAY. Join Fiverr Now
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