Wayfair is Hiring Work from Home in the U.S. Now!

Wayfair is hiring work from home in many states!

Wayfair is a huge e-commerce company that sells furniture and goods! Wayfair is a billion-dollar company! Wayfair is seeking remote customer service representatives!

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Wayfair is seeking Work from Home Customer Service Representatives to join our Frontline Customer Outreach Team

The starting rate of pay is $14/hr. At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Frontline Customer Outreach Team (FCOT) works closely with suppliers and customers to address product questions and order issues which require additional assistance. The FCOT team works proactively in a fast-paced environment to resolve customer order issues

and ensure an effortless customer experience. At Wayfair, we are passionate about our customers and work to delight them on every interaction with Wayfair.

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What You’ll Do

You will resolve customer order issues and questions while building a relationship with the customer
Provide service to customers seeking assistance with pre-order product questions and post-order issues such as wrong product received, partial cancellations and Canadian transit issues
You will exceed customer satisfaction, efficiency metrics and issue resolution targets
Continuously look for areas of improvement and communicate trends in customer issues to leadership as appropriate
Simultaneously navigate multiple software applications and technologies
You will demonstrate conflict management skills and maintain professional composure

What You’ll Need

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Excellent communication and relationship building skills
Passion for helping others
A successful track record working in a high-volume environment
Regular and reliable attendance
Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)
A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)