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Dyson work at home jobs: Description

Dyson work at home jobs: Accountabilities

MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES

Live Chat

·        Resolve a plethora of customer issues including sales, check out support, technical troubleshooting, and service requests

·        Conduct real-time research to determine the best solution for the customer – this requires immediate responses and quick thinking

·        Identify and capture sales opportunities to drive revenue and achieve conversion rates

·        Communicate information on other Dyson products to promote cross-selling opportunities to existing customers

·        Input customer sales information into CRM system in order to process orders efficiently and in a timely manner

·        Achieve effective and timely resolution of customer inquiries, issues, or questions, aiming for a first contact resolution and escalating where appropriate

Email Correspondence

·        Review and enthusiastically respond to customer concerns via email within 3-hours of receiving

·        Conduct research to determine the best solution that fully resolves a customer’s concerns, and capture customer data and input it into CRM system

·        Identify sales opportunities and drive revenue – situations where a customer may benefit from a new product and an upgrade in technology

·        Use concise and specific language that upholds the Dyson brand and resolves customer concerns expeditiously

Embody the qualities of an engaged, motivated, and proactive team member

• (as needed during peak times and overflow)
• Demonstrate resilience and adaptability in a continuously changing work environment
• Take ownership of the impact of decisions and actions; exercise sound judgment in all interactions

·        Take initiative to think outside the box and identify opportunities for improvement

·        Relish opportunities to pick up new projects or responsibilities that fall broadly in the purpose of the role

Dyson work at home jobs: Skills

Individual Qualifications

Experience and Education

·        High School diploma or equivalent required, some college preferred

·        Minimum of 3 years’ experience in a high-quality customer service role required

·        1 year of experience in an online customer support role that includes live chat required (equivalent work experience may be considered)

·        Experience working in a remote, work from home environment a big plus

·        Prior experience selling a product or service is ideal

·        Knowledge of CRM systems (SAP) and live chat platforms (BoldChat) preferred

·        Experience working in a major e-commerce customer support environment preferred

·        Familiarity with social media websites (i.e. Facebook, Twitter, Yahoo Answers, YouTube, etc.)

Skills

• Strong/advanced written and oral communication skills required – must be demonstrated

· High-level customer service orientation required including a desire to help or serve others, identify and meet their needs, and build rapport

·        Proven technical aptitude including proficiency with Microsoft Office, a computer and other systems; ability to type 50 wpm

·        Demonstrated experience applying the following skills: negotiation, multi-tasking, analytical & conceptual thinking, and time management

·        Self-awareness including knowing when to work independently and when to ask for help

·        Punctuality and consistent work attendance are required

·        Ability to work a flexible schedule including evenings, weekends, select holidays and required overtime

·        0-5% travel may be required

·        Must have a designated (separate from general living areas), distraction-free space to work in that is free from background noise during work time

Dyson work at home jobs: Benefits

Dyson US monitors the market to make sure we offer competitive salaries and retirement plans.

But financial rewards are just the start of a successful career at Dyson.

Professional growth and new opportunities are driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a dress code reflecting our creative engineering spirit, it’s an exciting team environment geared to fuelling and realizing ambition.