Work from Home for ADT: $20/hr

Major Responsibilities:

We have an exceptional career opportunity for an Emergency Dispatch Operator in the United States.

An Emergency Dispatch Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received. 

A day in the life of an EDO team member can look like:

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm callbacks.
• Receiving inbound calls related to alarm call back inquires.

Start Date and Schedule

• This role will begin on August 24, 2020 

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Paid training
• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• Potential opportunities to work from home based on business needs
• A culture of coaching, development and career growth opportunities

We’re looking for someone with results they are proud of like: 

• High school diploma or equivalent required
• Minimum of six (6) months of customer service experience required
• Technical aptitude, problem-solving skills and ability to prioritize multiple items at once
• Ability to be licensed in multiple states