Xerox Work from Home Jobs
Xerox is a Fortune 500 Company
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• Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
• Using a computerized system responds to customer inquiries in a call center environment.
• To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support). Agents will have at their disposal a range of tools, processes, and systems to address the customers inquiries with speed and efficiency.
• The purpose of the role is to respond to inbound calls and or written inquiries from clients/customers. Ensures a high level of customer satisfaction is obtained with each interaction. The role is responsible for an assigned population of customers within a specified region of support. General:
• An intermediate level job with some work experience
• Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
• Identifies problems in straightforward situations, and makes sound decisions using standard procedures
• Works within established procedures with a moderate degree of supervision
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Prepares standard reports to track workload, response time and quality of input
Xerox Work from Home Jobs: Candidate Background
Candidate Education:
Specialized courses from recognized universities with 2/3 years of academic years (Example: recognized certification, diploma, etc.)
Candidate Background:
Minimum Superior Customer Service/Relation skills including second level question probing ability
Minimum Excellent written and oral communication skills.
Minimum Computer Navigation & Typing Skills 25+ wpm
Minimum Ability to complete required training program
Minimum Must have a dependable work history
Minimum Must respond to every call with a sense of urgency and give direct accurate information.
Minimum Familiar with computers and Windows-based applications
Minimum Must have the ability to perform in a professional and courteous manner at all times
Minimum Must be clear spoken and have strong verbal and written communication skills
Preferred May need billing-medical billing, collections or telesales expertise. Some roles may have bi-lingual or licensure specifications.
- Make Extra $2000/Month from Home
- Become a Pinterest Virtual Assistant
- How to Start a Blog
- Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
- SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
- Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now
- Fiverr Gigs: Earn money from simple gigs. Earn extra money TODAY. Join Fiverr Now
Xerox Work from Home Jobs: Apply Here
Please use the job application link below to apply for this Xerox work from home job;
Xerox Work from Home Page
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